More of the Sears debacle: After the problems we had last week with [url=http://don.oninohana.com/blog/?postid=245]our repair visit being “cancelled”[/url], I managed to get an appointment set up for earlier than the December 28th date that the morons at customer service said was the first available. The new appointment was for today, December 24th.

Well, this morning around 9AM, we got a call from Sears. I was hopeful that they were going to tell me that the service technician was on the way over but to my great dismay and amazement, they actually told us that today’s appointment was being cancelled because the tech had called in sick. I couldn’t believe this and I told the guy on the phone as much, but he was as robotic as ever; his only response was to offer me the next available date – January 3rd! I was about to scream, but I managed to hold it in and shoot off just a quick rant. I knew there was nothing I could do or say to get them to make anything happen before then, so I was resigned to my fate…. This sounds so melodramatic, but my blood is just boiling again as I write this and relive the conversation in my mind.

Sears sucks! I’m really, really going to reconsider before purchasing anything from Sears in the future due to this experience. This HAS to be the worst customer service experience of my life. This system of Sears’ is completely [b]customer-UNfriendly[/b]. Robyn has, of course, reported this issue to the Better Business Bureau and I opened a formal complaint through Sears customer service. I doubt that a huge company like Sears will respond to either of these, but it’s worth a try.